The way we communicate with others and ourselves ultimately determines the quality of our lives.
Author and Speaker
It is a gift to be able to paint a particular picture or to carve a statue, and so to make a few objects beautiful; but it is far more glorious to carve and paint the very atmosphere and medium through which we look. To affect the quality of the day that is the highest of the arts.
Essayist and Poet
Expert Facilitation Services
Many meeting types benefit from being conducted by a neutral third party facilitator. A strong facilitator allows meeting participants to focus on the content of their discussions while the facilitator is focused on the process, the direction of the meeting and interpersonal dynamics.We will work with you to design session plans specifically created to meet the needs of your business or organization.
Strategic Planning for Executive Groups and Management Teams
Strategic planning is a critical senior management task for businesses, business units, associations and other organizations. Unfortunately, many businesses operate with a tactical action plan as their strategic plan. We provide the expertise and support to ensure that your organization has an appropriately designed and facilitated strategic planning session. We will work with you to ensure that the session meets your specific needs and that you have a strong documented strategic plan as an outcome.
Focus Groups
When your business needs to probe into the concerns, needs and opinions of a particular set of people inside or outside your organization, a focus group is the preferred vehicle. Focus groups are custom-designed to meet your specific needs and objectives.
Customer Experience Analysis
Strong customer experiences are a source of long-term competitive advantage. They are created by consistently exceeding customers physical and emotional expectations. The customer experience your organization provides is truly the embodiment of your brand. Your brand makes the promise in the market and the experience delivers against the promise. Positive customer experiences can be a long-term sustainable differentiator.
We offer a series of sessions designed to deconstruct your customer experience and identify key moments of contact. The goal is to build in desired positive moments of truth that will differentiate your organization from your competitors.
Customized Meeting Facilitation
We work with our clients to design customized sessions for a variety of challenging and complex meeting types including:
- Organizational change planning (re-organization, amalgamation or acquisition)
- Business requirements development
- Gap analysis
- Idea generation
- Solution design
- Problem solving
- Decision-making
Process Design/Improvement
Facilitated analysis of business processes can highlight weak and/or out-of-date process elements. Using cross-functional process mapping as a basis for analysis, we can help your teams thoroughly review current processes and produce recommendations for critical revisions that positively impact productivity, unit cost and service delivery.
Project Initiation
Many projects, especially those that are large and complex, benefit from high-level foundational discussions that include all key stakeholders before the project is started. These sessions include careful review of objectives, assumptions, roles and scope to ensure that the project team has a very strong start. These sessions help limit misunderstandings, project drift and scope creep further down the project cycle.
Project Rescue
It can be very challenging for project teams and stakeholders close to complex projects to determine why a project is off-the-rails. We work closely with project teams, stakeholders and project sponsors to analyze, re-frame and create remedial plans for projects that are significantly off-course.
We are here to support all your facilitation needs!